Shipping & Returns
Shipping cost & time estimates
Right to return
You may return products you have received without indicating any reasons within a period of 14 days, if the products have not been opened nor used yet and are in it original packaging. The period commences upon receipt of this notification in writing (i.e. as a letter or e-mail), but not before the customer has received the merchandise (in case of a recurring delivery of merchandise of the same kind not before receipt of the first partial delivery), and equally not before we have fulfilled our obligation to provide information according to Article 246 § 2 in connection with § 1 section 1 and 2 of the Introductory Act of the German Civil Code (EGBGB) as well as our obligations according to §312e section 1 clause 1 German Civil Code (BGB) in connection with Article 246 § 3 EGBGB.
Only if the merchandise is not suitable for dispatch by parcel (i.e. bulky goods) you may declare the return by means of a return request in writing, i.e. by letter or e-mail. To observe the return period limitations a dispatch of the merchandise or the return request within that time frame is sufficient. In any case we will bear the costs and the risks of any return.
The return shipment or the return request must be addressed to
COCOB, Wrangelstr. 22, 10997 Berlin, Germany
Consequences of a return
In case of an effective return any payments received or, if applicable, any benefits achieved by use of the goods must be returned by both parties. In the event that the goods have deteriorated or for use (i.e. benefits from use), which cannot be reimbursed fully or partially or only in an impaired condition, you will have to pay an appropriate compensation.
You will only have to pay compensation for a deterioration of the goods or for any benefits achieved, if the use or the deterioration is the result of handling the merchandise in a way that exceeds the assessment of its attributes or functionality. “Assessment of attributes or functionality” is defined as testing and trying out the respective merchandise, as it is possible and common in a shop. Obligations with regard to the refund of payments must be met within 30 days. For you this period begins with the dispatch of the merchandise or the send date of the return request, for us with the receipt.
Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to France, for instance, we can only accept a return from France.The costs of your order will be charged to your credit card or bank account. In case of a return, your relevant card or bank account will be credited. However, any losses that are caused by currency fluctuations will not be refunded.
If you have any queries considering your return rights, please contact our customer care management at firstname.lastname@example.org